FAQ
Look at what our customers have asked about their cat furniture

Frequently asked questions

Can I buy individual pieces for my cat wall?


Currently, that is not an option. However, we would love to know if this is something our customers want/need! Please email us at hello@thefelinedesigns.com requesting for future products to be created. We love hearing about what our customers want and need!




What happens if my cat furniture gets damaged in transit?


Here at Feline Designs we stand by our products and will make sure that everything is done right. If by any chance your item is damaged while being shipped to your home, you have 3 business days to notify us and 14 business days to return the damaged item in order to recieve an even exchange. Please send photo documentation to hello@thefelinedesigns.com; once we recieve your email we will notify you whether we will accept the return. All shipping costs will be responsible by the customer. Please see our Returns Policy for more information on this.




Will my cats weight break the shelves?


All of our shelving units have been tested up to 85lbs! Our planks are made from 100% solid wood. If your item has been properly installed there should be no issue with your item. You can see more on this in our Set-Up Guide.




Can I return my item if I already mounted it?


No, unfortuntley we do not accept return on items that have been already mounted due to health/cleanliness reasons. You can see more about this in our Returns Policy.




Why is the stain on the wood not even?


Our wood comes from 100% solid wood so naturally each piece has its own distinct color. We use a tint for our wood not a solid color!





RETURNS

For returns please contact us here

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